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Interior hopefuls will be given need thought as of now. Kindly note: Carleton University energizes applications from every single qualified hopeful.



Occupation Number: J0118-1019
Job Title: Customer Service Representative
Job Type: Continuing Full Time
Department: Administrative
Job Category: Facilities Management and Planning
Number of Positions: 1
Date Posted (dd/mm/yyyy): 30/01/2018
Salary (with Salary Rate): $24.66 - 24.81/Hour
Employee Group: CUPE 910
 Salary Level: CUPE 910 - Control Panel Operator/Dispatcher

Obligations and Responsibilities: 

Respond to all interior and outer solicitations for benefit as they identify with the University offices

Problem fathom client grumblings and request

Assess need of solicitations and dispatch suitable exchange/caretaker/contractual worker or associate call to appropriate hotspot for data (other division, and so forth.)

Create work orders for support asks for on Computerized Maintenance Management System (CMMS), Maximo, giving satisfactory detail to react and complete work, precise contact data, appropriate records to charge and appoint work to amend exchange gathering

Receive, circulate and record Hot Work Permits following the Departmental SOP

Create DIN (Do It Now) work arranges and dole out and print for each exchange gathering

Close DIN Work Orders guaranteeing all work and material is incorporated, and legitimate ICB number is alloted to each cluster

Print occasional Preventive Maintenance (PM) work requests and give to exchange gatherings

Promote a positive picture of Facilities Management and Planning to all clientelle

Act as a reinforcement for the Storekeeper in Central Stores and Receiving amid nonappearances

Receive inconvenience calls for lifts, bother control and waste expulsion and contact suitable contractual worker for benefit

As part of the Custodial Quality Assurance Program, catch data required to properly react to issues.

Other obligations as alloted

Capabilities: 

The occupant must have the accompanying capabilities:

Thorough comprehension of PC working frameworks and solid information of the required PC programming programs (MS Outlook, Maximo CMMS, MS Word, and MS Windows)

Excellent information passage aptitudes including capacity to control, compute and enter information precisely

Basic comprehension of structure, outline, warming, plumbing and electrical applications as identified with building operations keeping in mind the end goal to decipher and comprehend the demand and dispatch the fitting work force

Good learning of different exchange responsibilites and phrasing to process and exchange the suitable data to the work request to enable the work to be done proficiently and successfully

Strong learning of the grounds structures and inhabitants

Able to work freely and successfully as a feature of a group

Able to work in a quick paced and upsetting condition

Excellent relational and hierarchical aptitudes to manage clients and staff

Able to keep up an administration situated point of view while managing consistent intrusions, both telephone and face to face

Ability to get merchandise which incorporates lifting overwhelming to direct boxes or materials when going down in stores/focal getting

Instruction and Experience: 

The above is ordinarily obtained through the fruition of Grade Twelve or equal in addition to two to five years related client benefit involvement.

HR Note: 

Equivalencies will be considered. Candidates are urged to give data which may exhibit proportionate capabilities. If it's not too much trouble take note of that candidates might be required to finish a work test as a major aspect of the determination procedure for this position. Those candidates that are chosen for a meeting will be asked for to contact the Human Resource Advisor alloted to this opposition at the earliest opportunity to talk about any settlement necessities. Courses of action will be made to suit your demand in a convenient way. Carleton University is unequivocally dedicated to cultivating decent variety inside its group as a wellspring of perfection, social improvement, and social quality. We respect the individuals who might add to the further enhancement of our University including, however not restricted to: ladies; noticeable minorities; First Nations, Inuit and Métis people groups; people with handicaps; and people of any sexual introduction or sex personality and articulations.


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